WebWatch N8

Tips on how to create a strong password

Following advice received from a well known internet search engine and passed on for your information.

Choosing a strong password is of great importance to everyone. However, it is not always easy to know what makes a strong and secure password which would leave hackers empty handed and reduce the potential of being a victim of other online threats.



Here are some simple tips on how to choose your password.

A safe and secure password must follow the following criteria:

• It should contain special characters such as @#$%^&
• It must be at least 8 characters long.
• It shouldn't be simply common words such as "password" or your login name, neither be your birth date, 123 or any words that can be found in the dictionary in any language.
• It must contain a variety of capital and lower case letters.

Also, these are the elements that you should definitely avoid when creating your password:

• Logical sequences such as names of places.
• Common words such as ‘airplane’ should be replaced with symbols, example ‘a!rPlan£s'.
• Family names and dates of birth shouldn’t be included in a password.

Finally, it's very important to use a different password for each website you register with, the reason being that should you forget your password, you will no longer have access to your email account, chat or other services which you probably make use of on a daily basis.

Punish your broadband provider!

Published 1 August 2010 in Get the best deal

Emma Roberts  [published by lovemoney.com]

We all hate long, drawn out complaint procedures with our broadband providers. Here, Emma Roberts reveals how Ofcom will soon be able to help you punish them once and for all.

Ofcom's new rules mean you can finally get revenge on your broadband provider!

There’s nothing quite as infuriating as complaining on the phone to an indifferent, dopey voice who claims to work for your broadband provider.

I always phone up with good intentions and promise myself that if I remain calm and polite, they will merrily solve my complaint and perhaps even throw in some freebies.

Yet this never happens. However good my intentions are when I dial, 50 minutes of being on hold and transferred to four different anonymous voices can make even the calmest person lose their cool.

In fact, complaining to my broadband provider and then waiting for a resolution is so much hassle, I sometimes don’t even bother.

And it seems I’m not alone. A recent survey by broadbandchoices.co.uk revealed that a quarter of broadband customers simply don’t complain, despite having a problem with their service.

Just under half of the people who grin and bear their broadband blunders do so because they think complaining is more hassle than it’s worth.

But if you are one of the thousands of people who have problems with their broadband, you’ll be happy to know that Ofcom have stepped in to your defence.

Oppressed broadband customers across the land rejoice, it’s time to seek revenge on your broadband providers.

Ofcom’s new rules

The kind people at Ofcom have realised that many of us are unhappy with our broadband service but don’t really know how to make a successful complaint.

Part of the problem stems from the fact that many of us are not aware that if we have a complaint and it's not successfully resolved by our broadband provider, we can take that complaint to a free independent resolution service, such as The Communications and Internet Services Adjudication Scheme (CISAS) or The Office of Telecommunications Ombudsman (Otelo).

To help make more people aware of this, from next year, Ofcom will enforce new rules stating that every broadband provider must include details of dispute resolution services on each of their printed bills.

Broadband providers must also write to their customers whose complaints have not been resolved after eight weeks, informing them to take their complaint to the relevant dispute resolution service. This means making a complaint will be far more straight forward and far less stressful.

Ofcom will also establish a new set of guidelines on how broadband companies can successfully deal with complaints from customers. Again, this will mean you will have a far greater chance of resolving your complaint quickly and successfully.

So far it’s great news for broadband customers but the bad news is that the new rules won’t be fully enforced until summer next year.

Rachel Robson reveals some top tips for successfully complaining to your broadband provider.

But fear not, this doesn’t mean you have to wait an entire year before you can successfully complain, as taking the following steps now can boost your chances of resolving your complaint.

How to complain

1)      From day one always keep your paper work in order. Invest in a cheap file, where you can put all your bills in date-order for easy reference. You can get a decent one from Wilkinson for £3.28.  If you haven’t been doing this, then it’s time for a belated document spring clean.

2)      Make a note of all your passwords and keywords that you assign to your broadband account.  This will make it easier for your broadband provider to deal with any complaints you have in the future.

3)      If you have a complaint, contact your broadband provider. When you get through, ask them to explain their official complaints procedure.

4)      After doing this, tell them in writing about your complaint and make sure you’re really thorough. For instance, if you think you’ve been overcharged for a bill, ensure you write down the exact amount and date of the payment.

In your letter, you should also state that you wish to enter into an official complaints procedure.

For further complaining tips, check out Complain successfully about your broadband.

More: Speed up your broadband | 5 reasons why you should choose mobile broadband|

Compare a range of broadband deals with lovemoney.com partner Broadbandchoices.co.uk.

Comments

• Add a comment

JohnW said

• 0 recommendations

Don't be afraid to keep calling back when you don't get resolution of your problem. The capabilities of each operator are vary varied and some are more willing to help than others. It takes persistance but if you do not get anywhere hang up and call back, you will get a different person.

Also a hint that you are considering cancelling your service will often work wonders, especially if you can get put through to client retention.

But keep a record of each contact, date time and the name of the person you spoke to and what they said.

But don't blame your operator for everything, they can only contol thier part of the network and the internet is a big wild place.

17 hours ago

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suilvenms said

• 0 recommendations

It applies to phone lines problems which in turn impacts broadband performance. My problem has always appeared for years. Heavy rain and my line plays up until it dries. So I collared a BT Engineer in our street and explained the problem. He appeared later showed me two bits of metal being hung together by a tiny thread of wire. I didn't know the significance of this faulty part from the street or beyond. He said he would replace it in a fortnight and I never saw him again.

Since I upgraded recently for free to faster broadband, it has become significantly

slower, My father still can't phone me - just buzzes if I answer or doesn't ring and some other

people have left ans msgs which crackle, no sound. If I use my mobile to phone it it works fine and plenty of pals get through OK.

There are multi-faceted departments outwardly client facing and when you need someone to check something in the local box, they are like the untouchables. You cannot communicate with them. Instead they sent an engineer who proudly admits he know nothing about computers. He performs some tests with some equipment designed to impress. Some of the tests which should have rung back fail (which is one of the problems).

His spurious conclusion is that it is all working properly to my junction box which I politely accept. I call back cos Braodband is still slow and there is still a problem. They to perform a test without them. They ask me to unplug everything and my Dad has to phone me as I plug ecah phone in the main socket to test it. They all work.

Clearly, what they want to do is deny that there is a problem in their network beyond the main socket and charge you £100 for the engineer's time by very easily blaming your equipment. People fear the £100 charge and will give up often at the threat of that charge from the first phone call.

My main equipment is fairly new but they always want to blame non-BT equipment. My BT equipment is older and then they say but it;s not rented from BT. It still doesn't work properly after man days of my time. I've asked my Dad to try using the broadband number. I suspect it is an intermittent problem with a route or router in their phone network between my father and I or rainwater is affect my local wiring outside my house or the engineer never came back and replaced the faulty part he identified as the problem. When you tell them this down their physical network components and tell them the story, they do not take it in because they cannot commmunicate with the untouchables and get them to check the BT Phone Network equipment.

And they had the cheek to change the cheap/free phone time from after 6pm to after 7pm confusing the elderly and worst of all, they did it on 1st April 2010, a pretty bad April Fool Day joke. Who thought that up?

16 hours ago

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JohnW said

• 0 recommendations

Suilvenms, I can't fault find from a distance and I am not trying to protect your supplier at all,but it is possible from what you say that the fault is with you. There is a limit to how many phones you can connect to a line before they stop ringing, depends on the phone type but three would be a typical maximum. Connecting even one phone on a broadband line will drop the speed, every additional phone will drop it further. With no phones connected I get 8MBPS with one phone 6MBPS and with three phones 3MBPS and I am close to the exhange.

Faulty filters on your phones can have even more impact and they do go faulty and some are better than others. A faulty filter on any of your phones can drop the broadband to nothing. Over the past few years I have had to replace two or three of them.

I am an engineer so can tackle them at a technical level, but even then I admit it is often difficult to get an answer from them and many of them just don't care.

16 hours ago

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BoragThungg said

• 0 recommendations

I know exactly what suilvenms is saying. We had the exact same problem a couple of years ago and went through the exact same procedures that they did. We kept losing our phone and broadband after every heavy downpour and the problem was identified as being at the green box at the roadside about 3/4 mile away. BT sent underground engineers down to fix the problem but they didn't fix anything.

I spoke to one of my mates, a BT engineer, about it and he showed me a map on his laptop of the underground cabling. The majority of the cabling in this area is aluminium, because copper was too dear in the 70s, and any kind of damp in the underground system messes with lots of wiring.

My mate had a look for me and said that there was only 2 things that could be done.

First, swap us over in the green box to a spare connection - but there was none available.

Second, to swap us over at the telegraph pole with another household. After assuring us that he would try to swap with a house that didn't require the high speed broadband I saw him up the pole the next day. He just gave me the thumbs up and the job took him about 2 minutes.

Our broadband jumped from many disconnects at 400-600kbs to no disconnects at 4.5mbs.

What a difference. I think the only other alternative would be to pay for a new line to go in.

15 hours ago

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killick_becki said

• 0 recommendations

The problem with the broadband support is that they follow a script.  I used to work in IT support (not for a major company so i didn't have a script).  I know how to solve a problem, and in particular, how to listen to a customer.  I always try to get them to break from their scripts by explaining "i've done x, y, z".  What do they say next "could you please do x, y, z."!  It drives me potty.

The problem is that i know more about the underlying problem than they do.  I even mentioned about a SIP problem i was having (broadband phone to most people) and they had never heard of it!  They were the ones supplying me with the SIP line!  I still haven't got that problem sorted (phone cuts out every 15 mins).  When the people on the other end of the line haven't heard of what you are talking about, how do you expect them to understand what the problem is?

14 hours ago

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Mike10613 said

• 0 recommendations

I was getting less than 1 Mb/s last week. It's over 10 Mb/s now. Th esite I use to test uses Flash graphics it was putting a strain on my CPU and using all the power. Web pages download to your hard drive and so a low hard drive like on my old desktop slows things down too. I have a Phenom dual core with loads of memory and a SATA 2  hard drive now and I optimised my TCP. It would be faster and i may phone and get the line adjusted, it noisy and the LCP (link control protocol) on my router drops and I lose sync on the ADSL sometimes. 

The number of phones shouldn't make a difference if they are modern and not excessive. I have 1 old one and 1 modern base running two cordless; it doesn't make a bit of difference. 

This graphic shows my speed a few minutes ago: http://www.speedtest.net/result/899714915.png

14 hours ago

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Mike10613 said

• 0 recommendations

I just noticed the photo at the top of the page, that socket isn't for broadband, it's blocked off on my new laptop; it's for the old dial up. If you have problems with a company like Opal telecom, Talktalk. Tiscali or AOL UK; they are all owned by the Carphone warehouse. Email the CEO's office Charles Dunstone and have a moan. You can find his email address using Google. 

14 hours ago

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MK22 said

• 0 recommendations

I have problems with losing my internet connection, the problem is a faulty ADSL router which I will replace as soon as I can get back to the retailer, you have to know which bit of kit is causing the problem and that isn't always easy! Last year I contacted my ISP (Talktalk) via their web site with a query 'cos I was puzzled over the relationship between my download and upload speeds and got a significant boost to my dowload speed without even asking. We are about 1km fromn the exchange and are connected by overhead copper wire and typically get (with a decent website) 12+ Mbits/sec on download.

2 hours ago

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Numberthinker said

• 0 recommendations

I had the "doesn't work in the rain" syndrome when I was on dial up with Onetel.  The dial-up charges mounted and mounted because I was wasting huge amounts of run time in slow or failed downloads.  Onetel passed me from one Indian to another.  I did get quite a bit of advice on how to set up my computer and although that was educational it did not cure my problem.

The problem was partially cured when the cable from the box at the end of my road to the telephone exchange was replaced. It was better still when the connection from the box at the end of my road to the telphone pole outside my house was replaced.  When that was not perfect and I had done all the testing, unscrewing the primary box in my house and plugging several different devces directly into the box, still finding problems, I managed to persuade BT to send one of their best linesmen and his supervisor simultaneously to test things.  They replaced the line from phone pole to the box on my house wall and then replaced the line from there to the box inside my house.  Only when all had been changed was the problem resolved but it improved at every one of the four steps along the line.

Conclusion: 

1. Dealing with Onetel was hopeless, both in dealing with the complaint and in billing. 

2. Most of the equipment on my route to the exchange is ancient and fails regularly.  Probably the same on yours.

3. Persistence in dealing with the problem does pay.

4. For a beautiful customer-provider relationship with English telephone contact, try PLUSNET.  They explain technicalities, deal with niggles (very few to deal with) and give immediate refunds if the charging is wrong - this has only been an issue on the telphone part of the bill when the five hours of overseas calls are exceeded and then due to a technicality due to close to end of month calls appearing in the wrong month.

5.  I really wish I had had an ombudsman to appeal against the over £100 permonth bills I paid to Onetel.  My highest bill since changing has been under £30 for phone at all hours, overseas calls at all hours, and broadband.  Typical bill is £24 to £25.

2 hours ago

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hiten said

• 0 recommendations

@Mike10613 - The picture at the top is a Ethernet socket and is the best

way of using your wireless router for full bandwidth on your broadband. I would strongly recommend

you find out why it is blocked off, as all laptops/desktops will always have higher internet

speeds using a Ethernet cable.

I'm really glad Ofcom have finally clamped down on broadband providers, as I have had many problems with them in the past. My worst experience was with Tiscali, although in terms of customer service I found BT (the most expensive) the most helpful and were always willing to lower prices!

The Technical Support Phone Scam

Thanks to Keith for this scam warning:

 

Extracted from "PC Knowledge for Seniors" newsletter:

 

********

Here's something many of us might wish for as a Christmas present: a company that would monitor how our PCs were working -- constantly, and free of charge -- and phone us up whenever they detected a problem that needed fixing.

Sadly, there's no such thing, but that doesn't stop scammers pretending there is. A PC Knowledge for Seniors subscriber received one of these calls and got in touch to tell us about it, and a little research reveals that he's certainly not the first to encounter this scam. (Fortunately, he was sensible enough to end the call rather than be taken in by the hoax.)

The scam starts by you receiving a phone call out of the blue from someone claiming to be an agent for Microsoft (or "your Windows service provider"). This company has apparently determined that your PC is running slowly or has been infected by malicious software.

If you allow the caller to get any further, he'll try to "prove" that this is the case by making you open certain programs or folders on your PC. In our subscriber's case, the caller asked him to open a program called Event Viewer, which contains a massive list of technical-looking entries, and asked if any of these had yellow or red warning icons beside them. When he said that some did (as some naturally do), the caller explained that these were the cause of his PC's supposed problems. (Other scam victims have been told to open a particular folder and see if it contains any files. The folder does contain files, as the caller knows it will, but he'll claim that each of these files is a separate infection and that your PC is horribly messed up.)

Having proved his point, the caller then moves on to the sting. Our subscriber was told to visit a particular website to enter his email address and other details, whereupon one of the caller's colleagues would connect directly to his PC to "clean it". And, incidentally, he would be charged £69 for the service.

You can hopefully see that by following all this to its conclusion you could end up in a right old pickle. First you've blindly followed all sorts of instructions from this unknown caller, possibly not knowing whether or not you were being asked to do something harmful. Then you've handed over your contact details, paid this fellow some money and, in the process, given him your credit card details. Finally you've allowed him to take remote control of your PC, and he'll use that opportunity to install some software that gives him permanent control over it, allowing it to be used to send spam and launch attacks on other computers.

Needless to say, if you get one of these calls, I strongly recommend that you don't allow the caller to get anywhere near that final sting or follow any instructions. As with all such scams, though, common sense should tell you fairly quickly that something doesn't ring true. Microsoft doesn't -- and couldn't -- monitor all the PCs running Windows, or appoint anyone else to do so, and certainly wouldn't waste those lovely profits on telephoning us all with troubleshooting advice.

Zip it, Block It, Flag It.

The new 'green cross code' for Internet safety
Tuesday 08 December 2009 14:25:55 by John Hunt

The green cross code - Stop, Look, Listen - are the rules taught to children to make sure they cross the road safely, and the new digital code to be taught at primary schools will follow a similar pattern- 'Zip It, Block It, Flag it'. The new online green cross code is part of a government strategy called "Click Clever, Click Safe", drawn up by the UK Council on Child Internet Safety (UKCCIS). Part of this involves making it compulsory to teach online safety to children aged 5 and up in England from 2011. The three parts of the green cross code are fairly self explanatory:

Zip It - Protect yourself. Don't share personal details with strangers online

Block It - Stop unwanted emails coming to children and stop them accessing certain Internet sites

Flag It - Flag up any suspicious people or websites to the relevant person, whether parent, teacher or the police.

A Safer Internet week in February will launch the campaign which will target parents and children. More information is available from the UKCCIS website.

Comments

Posted by JeremyBoden 6 days ago
I hope they get Darth Vader to advertise the campaign.

Posted by Dawn_Falcon 6 days ago
I'm not sure (even) Darth Vader could rescue this one.

Posted by mrc99 6 days ago
So what in the curriculum is going to to be reduced/removed to make way for this? What training are the teachers (poor sods) going to get or are they just going to be given a piece of paper and told 'go teach'?

Posted by kawasakiMan 6 days ago
Not sure that Zip-it is the right term to use, pc savvy kids will be compressing stuff before they up-load it :-(

Posted by mishminx 3 days ago
Given the amount of fluff in the curriculum, I am sure they can make room for this. You would hope that most teachers would grasp the basics without training. It is rather simplified after all. Might be a problem if parents latch on to the notion that teachers are suddenly internet experts though and start asking them for info and advice.
Especially if they then blame teachers for poor advice because they are too lazy to figure things out themselves.

Posted by CARPETBURN 1 day ago
LOL you couldnt make this stuff up....... What do you say when you get a virus or your credit card details nicked??? Oh (BLEEP BLEEP BLEEP IT).
Block it... Must be joking right? Most kids know how to work around porn blocks better than dad lol
Flag it... Quite how a kid is going to identify a suspicious person when half the people they talk to on facepalm or whatever they dont know anyway remains a mystery.
About the only sensible part is the "Zip-it" bit and how they will make a whole curriculum telling kids not to tell people online your address or name will be interesting.

Posted by pigfister about 2 hours ago
this is just more scare mongering to keep us in the state of fear.
we must protect the children & woman from paedophiles, terrorists & pirates!
anyway we wouldn't want the children seeing any of them videos of UK soldiers murdering innocent Iraqis now would we, or the latest wikileaks document shows that the government was complicit in torture or the BAE systems illegal weapons deals!
what about DPI the government is going to force isp's to roll out to spy on all our private data?

Malware suspected of 'Black Screen' issue

Windows 7 was released in October

Malware has been blamed for a problem with the Windows 7 operating system, dubbed the 'Black Screen of Death'.

Some Windows users are confronted by a totally black screen after they log on to their system.

Initially it was thought that Microsoft's own security update could have caused the problem but that has now been ruled out.

The software firm that suggested the security update was the problem has apologised for its claims.

Reports suggest the problem also affects Windows Vista and XP.

In a blog posting on its security site, Microsoft said that it had investigated the claims and "found that our November Security Updates are not making changes to the system that these reports say are responsible for these issues".

The firm said that the behaviour was associated with malware, such as Daonol, and that this was probably the root cause.

Software firm Prevx, who had said the November update may have been to blame, have since retracted their statement, saying it had been a "challenging issue" to identify the cause.

"Having narrowed down a specific trigger for this condition we've done quite a bit of testing and re-testing on the recent Windows patches including KB976098 and KB915597 as referred to in our previous blog," the firm wrote on its website.

"Since more specifically narrowing down the cause we have been able to exonerate these patches from being a contributory factor."

Prevx apologised to Microsoft for "for any inconvenience" its earlier claims may have caused.

The firm has issued a fix for the problem, which it says could affect "millions" of computers.

"Users have resorted to reloading Windows as a last ditch effort to fix the problem," the firm's David Kennerley wrote in a blog post.

"We hope we can help a good many of you avoid the need to reload."

Unknown problem

The firm said its fix did not work in all cases.

"There can be many causes," said Mr Kennerley.

"But if your black screen woes began in the last two weeks... or after running any security program (including Prevx) to remove malware during this time, then this fix will have a high probability of working."

Mr Kennerly said the firm had identified "at least 10 different scenarios which will trigger the same black screen conditions".

"These appear to have been around for years now," he said.

The firm reports that the problem affects editions of Windows 7, Vista, XP, NT, and Windows 2000.

Microsoft said that people who are affected by the problem should contact its customer service line.

The "black screen of death" moniker is a play on the "blue screen of death", which appears when Microsoft operating systems crash.

Millions tricked by 'scareware'

Online criminals are making millions of pounds by convincing computer users to download fake anti-virus software, internet security experts have claimed.

Symantec says more than 40 million people have fallen victim to the "scareware" scam in the past 12 months.

The download is usually harmful and criminals can sometimes use it to get the victim's credit card details.

The firm has identified 250 versions of scareware, and criminals are thought to earn more than £750,000 each a year.

Franchised out

BBC crime reporter Ben Ando said the prevalence of scareware suggests cyber criminals are not bothering with viruses anymore.

During the scam, warnings pop up on the computer screen telling users their computer has a virus, and directing them to a website where they can download protection for up to £60.

Symantec says some 43 million people have fallen for the scam in the last year.

It is becoming so popular that the rogue software has even been franchised out.

Because the individual amounts of money stolen are so small, the scam is hard for police and other agencies to target.

If you printed the Internet

What's This I Hear About a Mobile Phone Directory?

"I've been following this story for the last few weeks with some amusement, but as there was no computing angle to it I haven't mentioned it. Now it seems there is (just!) a bit of a computing angle, so here we go...

A company with the catchy name 118 800 has been setting up a sort of Directory Enquiries service, but for mobile phone numbers rather than landline numbers. It's caused a bit of a rumpus among mobile phone users, many of whom didn't want their number included in the directory as a matter of privacy.

The initial cause of all the publicity (and the subsequent rumpus) was that 118 800 reportedly tried to force mobile phone operators to provide details of their subscribers, and the mobile phone operators refused. The company then had to build its directory of numbers from "various sources [such as] companies who collect mobile telephone numbers from customers in the course of doing business". (You can find out more about all this at the BBC's website, http://news.bbc.co.uk/newsbeat/hi/technology/newsid_8106000/8106637.stm

 

)

The computing angle to this story, tenuous though it is, is that an email message seems to be doing the rounds warning people of this directory and encouraging them to opt out by visiting the 118 800 website and requesting to have their mobile number removed.

As with the vast majority of these unsolicited email messages, you may well feel that this is some sort of scam and that its links are false. However, in the one copy of the message I've seen, the story is true and the links are valid. One link takes you to a BBC news story about the whole sorry affair, and another takes you to the 118 800 website.

Nevertheless -- and I can't repeat this often enough -- I still strongly recommend you don't click links in any unsolicited email messages, including the warning message mentioned above if you receive it! In cases like this, use a search engine to look for information about the topic in question

As it stands, even though the warning email is making a genuine point, it's an out-of-date point. The 118 800 service for mobile numbers has been suspended while it sorts out its problems and, at the time of writing, it isn't possible to make ex-directory requests for your mobile number. So, to cut a long story short, this is yet another unsolicited email message you can ignore and delete!"

Virus alert

BBC NEWS
Extortion virus code gets cracked
Do not panic if your data is hidden by virus writers demanding a ransom.

Poor programming has allowed anti-virus companies to discover the password to retrieve the hijacked data inside a virus that has claimed at least one UK victim.

The Archiveus virus caught out British nurse Helen Barrow and swapped her data with a password-protected file.

The virus is the latest example of so-called "ransomware" that tries to extort cash from victims.

Code breaker

Analysis of Archiveus has revealed that the password to unlock the file containing all the hijacked files is contained within the code of the virus itself.

When I realised what had happened, I just felt sick to the core
Helen Barrow
This virus swaps files found in the "My Documents" folder on Windows with a single file protected by a 30-digit password. Victims are only told the password if they buy drugs from one of three online pharmacies.

The 30-digit password locking the files is "mf2lro8sw03ufvnsq034jfowr18f3cszc20vmw". Using the password should restore all the hijacked files.

"Now the password has been uncovered, there should be no reason for anyone hit by this ransomware attack to have to make any payments to the criminals behind it," said Graham Cluley, senior technology consultant for security firm Sophos.

Archiveus was discovered on 6 May but it took the rest of the month for the first victim, Rochdale nurse Helen Barrow, to emerge.

Ms Barrow is thought to have fallen victim when she responded to an on-screen message warning her that her computer had contracted another unnamed virus. The virus asks those it infects to buy drugs on one of three websites to get their files back.

"When I realised what had happened, I just felt sick to the core," said Ms Barrow about the incident.

The Archiveus virus is only the latest in a series of malicious programs used by extortionists to extract cash from victims. Archiveus seems to use some parts of another ransoming virus called Cryzip that was circulating in March 2006.