
In an emergency you should phone 999 . You should use the 999 service to contact police when you need an immediate response - if a crime is happening now or if anyone is in immediate danger.
If you have been a victim of fraud please follow the guidelines below. If you wish to report other types of crime, please see the MPS Reporting Crime page.
The Police are not the only agency with power to investigate fraud related offences; it is often difficult to determine what has happened and who to make reports to.
Action Fraud and the National Fraud Intelligence Bureau (NFIB) have been set up to co-ordinate fraud investigations which may involve enquiries throughout the UK and overseas. Through this central facility, which is overseen by the City of London Police, trends and linked cases can be found and passed to the correct Police or other law enforcement organisations for investigation.
Action Fraud, the national fraud reporting centre, was set up by the National Fraud Authority to take reports of fraud from victims as well as provide support and advice. They issue a ‘Crime Reference Number’ which should be quoted in the same way as one issued by police.
Reports received by Action Fraud are fed into the National Fraud Intelligence Bureau , the central facility overseen by City of London Police to coordinate fraud investigation. The NFIB analyses information from Action Fraud and other sources to create intelligence packages of trends and linked cases to be sent to the appropriate police or other law enforcement organisations for investigation.
Reporting Fraud Related offences
The advice sections within the Fraud Alert web pages above may help to understand what has happened to you and be of use before making a report. Further advice is available from Action Fraud.
Special arrangements apply to the fraudulent use of Credit Cards, Bank Debit Cards, Cheques and Bank Accounts. See item 2 below. See below also for information about Trading Standards, Consumer issues, on-line and Vehicle related fraud.
Fraud and Scams
If you are a victim of Fraud, often also referred to as ‘scams’, you should make a report.
The National Fraud Reporting Centre Action Fraud is available to report fraud offences on line or by phone.
Local Police should take a formal report of fraud in the following circumstances:
- Where the person suspected of committing the crime can be easily identified.
- Where the person reporting or the victim is vulnerable.
- Where the crime is in progress.
Victims of fraud often believe that they know the person who has defrauded them because of what they have been told by mail, phone or over the internet.
- Fraudsters use technology to hide their true whereabouts and identity.
- All information that they have provided about themselves may be false.
- Action Fraud will accept reports from overseas where money has been lost and there is a clear link to the UK. A report to local Police should also be made. A report to your local Police in your country should also be made.
See the left side of this page for Metropolitan Police Stations or Police.uk for the contact points for all UK Police organisations.
Credit Cards, Bank Debit Cards, Cheques and Bank Accounts
If your Credit Card, Bank Debit Card, Cheques or Bank details have been used by fraudsters, your bank or other financial Institution must be informed, they make a report to Action Fraud. However, if your Bank or Financial Institution will not reimburse you, or your bank has instructed you to, a report must be made, as above.
If you have lost or had stolen any of the above items, a separate report must be made to Police.
Trading Standards and Consumer issues
If you have a dispute or complaint about something that you have bought in a shop, by mail order or via the internet, or want some consumer advice, contact Consumer Direct on 08454 040506 or via their web site. Consumer direct handles initial complaints on behalf of Trading Standards.
eMails, on-Line and Web Sites
If you have been the victim of a fraud by answering an advert on line, this should be reported as above. It must also be reported to the web site concerned, unless you believe that the whole site may be fraudulent. If you believe that an advert that you have seen is suspicious, report your suspicions to the web site. Many sites allow you to do this as part of the advert.
If you have received a ‘phishing’ email, and have not lost money,